At MHT Store, we want customers to be satisfied with their purchases. If an item is not suitable, a return or exchange may be requested according to the conditions outlined below.

1. Return & Exchange Period

Return or exchange requests must be made within 7 days of receiving the order.

Requests made after this period may not be accepted.

2. Eligibility for Return or Exchange

To qualify for a return or exchange, the item must:

• Be unused and unworn
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging where applicable
• Show no signs of perfume, makeup, stains, alterations, damage, or wear

Items that do not meet these conditions may be refused.

3. Size Exchange

If the purchased size is unsuitable, customers may request an exchange for another available size.

Size exchanges are subject to stock availability.

If the requested size is unavailable, another eligible product or available resolution may be offered where appropriate.

4. Change of Mind

Returns or exchanges requested because of a change of mind may be accepted only if the product meets all eligibility requirements outlined in this policy.

Any applicable delivery or return shipping charges may be the customer's responsibility.

5. Damaged, Defective or Incorrect Items

If an incorrect, damaged, or defective product is received, the issue should be reported as soon as possible after delivery.

Customers may be required to provide:

• Order details
• Clear photographs of the product
• Photographs of the packaging
• An unboxing video where reasonably required

Once the issue has been reviewed and approved, an appropriate replacement, exchange, or refund may be provided.

6. Non-Returnable & Non-Exchangeable Items

Returns or exchanges may not be accepted for:

• Items that have been worn or used
• Washed or altered products
• Products without original tags
• Items damaged after delivery
• Products with stains, perfume, makeup, or other signs of use
• Customized or made-to-order products
• Items specifically marked as non-returnable
• Products purchased under promotions where return restrictions were clearly stated

7. Sale & Discounted Items

Sale or discounted products may only be eligible for exchange depending on the terms of the promotion.

Clearance or final-sale products may not be eligible for return or exchange where stated on the product page or during the promotion.

8. Product Appearance

Minor differences in product color may occur due to:

• Screen or monitor settings
• Lighting conditions
• Photography
• Fabric texture
• Printing or production variations

Small color differences alone are generally not considered a product defect.

For printed products, slight variations in print placement may also occur.

9. Return Shipping Charges

For returns or exchanges requested because of size selection or change of mind, return and re-delivery charges may be paid by the customer.

If MHT Store confirms that an incorrect, damaged, or defective item was supplied, applicable shipping charges may be covered by the store.

10. Exchange Availability

All exchanges are subject to product and size availability.

MHT Store cannot guarantee that a particular product, design, or size will remain available while an exchange is being processed.

11. Refunds

Where a return is approved for a refund, the returned product will first be inspected.

Once approved, the refund will be processed using the available refund method.

Original shipping charges may be non-refundable unless the return results from an error by MHT Store or an approved defective product claim.

Refund processing times may vary depending on the payment method or financial service provider.

12. Cash on Delivery Orders

For eligible Cash on Delivery orders, approved refunds may be processed using an available alternative payment method.

The refund method will depend on the options available at the time the return is processed.

13. Order Cancellation

An order may be cancelled before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return or exchange procedure will apply.

14. Refused Deliveries

Customers are encouraged to accept confirmed orders placed through the website.

Repeated refusal of confirmed deliveries may result in restrictions on future Cash on Delivery orders.

15. Inspection of Returned Products

All returned products are inspected before an exchange or refund is approved.

MHT Store reserves the right to decline a return or exchange if the product does not meet the conditions stated in this policy.

16. Policy Updates

MHT Store may update this Return & Exchange Policy from time to time to reflect changes in store procedures or operational requirements.

The latest version published on the website will apply.

By placing an order with MHT Store, you acknowledge and agree to the terms of this Return & Exchange Policy.